Citizens Advice says that companies, from insurers and mortgage providers to broadband companies are overcharging long-standing customers

If you have a faulty appliance, such as a Hotpoint, Creda or Indesit tumble dryer (brands owned by Whirlpool), will you be able to claim on your insurance if it causes a fire

If you want to know how to keep flood water out of your home, there are other options apart from sandbags

If your home is at risk of flooding, have you considered flood resilient measures

If you want to use a price comparison site to buy your home insurance, you have to be prepared to read some of the small print

If you have lots of gadgets you may be tempted to take out gadget insurance

A few weeks ago I needed to ring a relative’s insurance company to make a change to her policy

Research reveals that many burglaries aren’t planned, but are carried out by opportunists spotting a property that looks like it will provide little resistance

Over the last few years an increasing number of insurers have been paying claims with insurance vouchers, rather than cash or replacing items that have been damaged

Legal expenses insurance gives you free legal advice and the use of a lawyer in case of a dispute about employment or other civil matters

If you have a frozen pipe, making a claim should be straightforward

If your property has suffered subsidence, you need to claim on your insurance

High value or ‘high net worth’ policies aren’t for everyone but if you live in an expensive property or have valuable possessions, they’re definitely worth considering

If your property is flooded there may be only a few hours’ warning and when most properties are flooded the damage is caused by relatively small amounts of flood water — often just a few inches

If you have a conviction, even if it’s a minor one, you could invalidate your cover if you don’t tell your insurance company