Energy & Bills

The back billing code: how to avoid shock bills

If your energy supplier hasn’t sent you a bill, or hasn’t sent you an accurate bill, do you have to pay for energy you’ve used? Under the back billing code there are situations where you may only have to pay for 12 months’ energy use

How to complain to your energy company

If you’re not happy with your gas or electricity supplier, perhaps because they’ve made a mistake with your bill or have set your direct debit too high, what can you do