We’re always being told to switch energy supplier to save money, but what does it involve

If you think your gas or electricity bill is too high, there are steps you can take to make sure you’re only paying for the energy you’re using

If you start getting bills from an energy company that’s not your supplier, what can you do

Making your home more energy efficient doesn’t have to be expensive; some of the easiest ways to save money are also the lowest cost

If your energy supplier hasn’t sent you a bill, or hasn’t sent you an accurate bill, do you have to pay for energy you’ve used? Under the back billing code there are situations where you may only have to pay for 12 months’ energy use

If you switched supplier you may be owed money

Around four million homes are on a prepayment meter –  where you pay for your gas or electricity in advance, either by a key, token or smartcard

If you want to switch to an energy supplier that isn’t one of the ‘big six’ what are your options

If you pay for your energy bills by direct debit, you may pay too much

If you’re not happy with your gas or electricity supplier, perhaps because they’ve made a mistake with your bill or have set your direct debit too high, what can you do

If you are having problems paying your water bills, is there any help available

What can you do if you’re in debt to your energy company – and what can they do