The Warm Home Discount scheme – how it works

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If you’re a pensioner on a low income, you’ll get a discount off your electricity bill if you’ve signed up with one of the major energy providers. The so-called Warm Home Discount Scheme is worth £140 off your bill for winter 2018 to 2019 (it can change from one year to the next). Others on a low income may also be entitled to it.

The Warm Home Discount Scheme – how it works

The Warm Home Discount Scheme is available to two different groups of people:

  • Pensioners who receive the Guarantee Credit element of Pension Credit on the qualifying date will be entitled to the discount. The qualifying date varies from year to year (for example in tax year 2018/19 it’s July 8th). These are known as the ‘core group’. You should receive a letter from the DWP by December 7th 2018 telling you of the discount. If the letter says that you are ‘unmatched’ you will be asked to contact the Warm Home Discount helpline to confirm your details and claim a rebate by February 28th 2019. If the letter says that you are matched, you will not need to take any action. It’s worth looking out for this letter to make sure you (or an elderly relative) actually get it. Your electricity supplier will apply the discount to your bill by the end of March 2019.

SAVVY TIP: The Department for Business, Energy & Industrial Strategy told us that the overwhelming majority of Warm Home Discount rebates for the ‘core group’ are provided onto energy bills automatically following data matching between the DWP and energy suppliers. These are known as ‘matched’ customers. A small number of core group customers that cannot be matched, this could be due to data inconsistency between energy suppliers and the DWP, are known as ‘unmatched’.

If you do not get a letter, you can contact the Warm Home Discount Team if you think you’re eligible for the ‘core group’ via telephone: 0800 731 0214, Monday to Friday, 8:30am to 4:30pm, or by post: Warm Home Discount Team, Blue Zone, Ground Floor Phase 1, Peel Park, Brunel Way, Blackpool, FY4 5ES.

  • If you are on a low income on certain means-tested benefits. This is called being in the ‘broader group’. Your energy supplier will decide who can get the discount and you will have to stay with them until it’s paid. You need to check with your supplier as early as possible. The number of discounts suppliers can give are limited.

SAVVY TIP: The Warm Home Discount will not affect your Cold Weather Payment or Winter Fuel Payment.

When it the Warm Home Discount paid?

The Warm Home Discount is paid, as money off your bill, between September and March. Your supplier should write to you and tell you when it’s applied the discount. Be aware that if you switch supplier after applying for the discount, but before you’ve received it, you may miss out altogether. Check with the supplier you’re leaving and moving to.

SAVVY TIP: You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity. You will need to contact your supplier to find out.

Which suppliers are part of the Warm Home Discount Scheme?

The big six energy companies (British Gas, npower, EON, EDF, Scottish Power and Scottish and Southern) have signed up to give their customers a rebate through the Warm Home Discount Scheme. Most of the smaller companies also offer it, but not all do. Those that do include Ebico (trading as Robin Hood Energy), Co-operative Energy, First Utility, M&S Energy and Utility Warehouse.

SAVVY TIP: The scheme is running in England, Wales and Scotland, but not Northern Ireland.

The following suppliers are part of the scheme:

Related articles:

What to do if you can’t pay your energy bills

How can you save on your energy bills?

SavvyWoman email newsletters: If you found this information useful why not sign up now to receive free fortnightly email newsletters with money saving tips and help? You can sign up at the top of any page on the website and your details won’t be passed to any other company.

Related articles:

What to do if you can’t pay your energy bills

How can you save on your energy bills?

SavvyWoman email newsletters: If you found this information useful why not sign up now to receive free fortnightly email newsletters with money saving tips and help? You can sign up at the top of any page on the website and your details won’t be passed to any other company.