Which financial firms does the Financial Ombudsman Service get the most complaints about?
Which financial firms don’t treat their customers fairly when dealing with complaints?

If you’re about to open a bank account, take out an insurance policy or loan or take out an investment, it’s worth knowing which financial companies are good at dealing with customers who aren't happy, and which are not. Today, the Financial Ombudsman Service - which deals with unresolved complaints about financial firms - publishes figures for the last six months.

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02-09-2014
02-09-2014
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Not happy with your financial provider? Complain to the Financial Ombudsman Service - it's free
If you're not happy with the way your bank, insurer or pension company has dealt with your complaint, you can use the free service.

What do you do if your bank or insurance company treats you unfairly? Probably you’d ring them up or write them a letter setting out why you’re unhappy. But what happens if they ignore your complaint or you don’t get the answer that you think you deserve? You can complain to the Financial Ombudsman Service. It's free to do.

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19-05-2010
02-09-2014
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Equitable Life compensation; are you entitled to it and how do you claim?
Some victims of the Equitable Life scandal have received much less compensation than the amount they lost

Over ten years after Equitable Life closed for business almost a million policyholders will be paid £1 billion in compensation between them. So far around £700 million in compensation has been paid. While some people will get compensated in full, others will only receive around 22% of the amount they lost. Older policyholders were the first to be paid, although it could be a long wait for younger investors in Equitable Life to find out what they will get.

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18-05-2011
09-10-2013
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You should always obtain independent financial advice.