Not happy with your financial provider? Complain to the Financial Ombudsman Service - it's free
If you're not happy with the way your bank, insurer or pension company has dealt with your complaint, you can use the free service.
What do you do if your bank or insurance company treats you unfairly? Probably you’d ring them up or write them a letter setting out why you’re unhappy. But what happens if they ignore your complaint or you don’t get the answer that you think you deserve? You can complain to the Financial Ombudsman Service. It's free to do.
How not to fall for pension scams and to keep your pension safe
If you fall for a pension scam, you could lose some or all of your pension fund.
In recent months there’s been a sharp increase in the number of fraudsters and rogue advisers contacting people and offering them a ‘free pension review’ or telling them to transfer their pension ahead of the pension changes coming into force in April 2015. Some of the fraudsters are very plausible. Be on your guard.
Which financial firms does the Financial Ombudsman Service get the most complaints about?
Which financial firms don’t treat their customers fairly when dealing with complaints?
If you’re about to open a bank account, take out an insurance policy or loan or take out an investment, it’s worth knowing which financial companies are good at dealing with customers who aren't happy, and which are not. Today, the Financial Ombudsman Service - which deals with unresolved complaints about financial firms - publishes figures for the last six months.