Which financial firms does the Financial Ombudsman Service get the most complaints about?
Which financial firms don’t treat their customers fairly when dealing with complaints?
If you’re about to open a bank account, take out an insurance policy or loan or take out an investment, it’s worth knowing which financial companies are good at dealing with customers who aren't happy, and which are not. Today, the Financial Ombudsman Service - which deals with unresolved complaints about financial firms - publishes figures for the last six months.
Not happy with your financial provider? Complain to the Financial Ombudsman Service - it's free
If you're not happy with the way your bank, insurer or pension company has dealt with your complaint, you can use the free service.
What do you do if your bank or insurance company treats you unfairly? Probably you’d ring them up or write them a letter setting out why you’re unhappy. But what happens if they ignore your complaint or you don’t get the answer that you think you deserve? You can complain to the Financial Ombudsman Service. It's free to do.
What could Scottish independence mean for your pension?
The Scottish government has published details of how independence could affect pensions and other finances.
If Scotland voted ‘yes’ to Scottish independence, what could it mean for state pensions? Would you receive more if Scotland was independent? Over the last few weeks I’ve received a number of emails about Scottish independence from women who would like to know how it could affect them financially. The truth is that we don’t know what will happen, but here's what we know so far.