When can you get flight delay compensation?
If your flight is delayed, how much can you claim and how do you do it?

If your flight is delayed, in many cases you can claim compensation. A recent Supreme Court ruling (on October 31st) means that airlines can't refuse to pay delay compensation if the delay was caused by a technical fault. These rules cover all flights from the European Union (and some others) and mean you can get compensation if your flight is delayed by several hours. You may also be able to make a claim for delays going back up to six years.

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20-12-2010
01-11-2014
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If you're travelling in London, you can pay using your contactless bank card
Watch out so that you aren't charged twice - called 'card clash' - when paying by contactless card in London.

If you’re travelling by tube, bus, London overground or on most trains in London, you can now pay by contactless card. It's designed to be more convenient. The problem is that – if you’re not careful – you could be charged twice. What should you watch out for and what should you do if you are charged twice?

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17-09-2014
17-09-2014
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Complaining about a holiday you're not happy with - what you can do
Delayed flights, costly car hire, dingy hotel...terrible food. What can you do if your holiday is ruined?

I think I've been fairly lucky with my holidays. Not all have lived up to expectations but there haven't been any nightmares. But every year thousands of people have holidays that go seriously wrong. Hotels haven't been built or facilities aren't completed, the swimming pool is a building site....staff are rude and the food is shocking. You know the kind of thing. If you've had a bad holiday, what can you do?

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08-07-2013
02-09-2014
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The material provided on this website is general information that is intended for general guidance and is not suitable for professional advice.
You should always obtain independent financial advice.