The government plans to give consumers new rights to a refund from rogue traders
New consumer rights laws will give people up to 90 days to cancel a contract if they’ve been misled or bullied into signing.

Have you ever been misled into signing up for something? Or have you found that your elderly parents have been pressurised or bullied and bought something they didn’t need or want? From October 1st 2014, you have the right to cancel the contract within 90 days of taking it out and get a full refund. You’ll also get longer to cancel if you buy online or by mail order and decide you've changed your mind.

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06-08-2013
01-10-2014
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What can you do if you're being billed by the wrong energy company?
If you get bills from another energy supplier, there are rules about what they should do.

If you start getting bills from an energy company that’s not your supplier, what can you do? And why does it happen in the first place? There are several reasons why you could get billed by the wrong company and sorting it out may not be straightforward. But you do have rights, so don’t give up!

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20-10-2014
20-10-2014
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If you make a bank payment to the wrong account how easy is it to get back?
Banks now make most online and phone payments within minutes, so what can you do if there’s a mistake?

If you make a bank payment to the wrong person, what can you do to get it back? Faster bank payments mean that money can be transferred within minutes. The problem is that if you pay the wrong person, it can be difficult to get it back. What do the banks do?

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13-01-2012
13-10-2014
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You should always obtain independent financial advice.