If you’re caught out by NatWest’s latest computer failure – what can you do?
Some NatWest customers haven’t had payments credited or taken from their account. Can you claim?
NatWest says that customers were affected last night when they tried to use their debit cards to withdraw cash or to pay in shops and online and mobile banking facilities weren't working. The latest glitch affects NatWest, RBS and Ulster bank customers. It believes all customers may have been affected between 6pm and 9.30pm when the service began to get back online. However, as I write this, I'm getting tweets from people who say they still can't make payments and that their account balances are wrong. NatWest says it will compensate anyone who's lost out as a result.
The government plans to give consumers new rights to a refund from rogue traders
New consumer rights laws will give people up to 90 days to cancel a contract if they’ve been misled or bullied into signing.
Have you ever been misled into signing up for something? Or have you found that your elderly parents have been pressurised or bullied and bought something they didn’t need or want? The government is planning to give people who’ve been bullied or misled into buying goods or services the right to cancel within 90 days and get a full refund. You’ll also get longer to cancel if you buy online or by mail order and decide you've changed your mind.
If you make 0800 calls, they're not currently free from your mobile, but should be in the future
Ofcom, the telecoms regulator, also wants phone companies to stop confusing people with different prices for other 08 numbers.
If you find you can't call your bank, energy supplier or local supermarket without having to use an 0845/44 number, you're not alone. It's estimated by Ofcom that there were 22 billion calls to so-called 'non geographic' numbers in 2012. Meanwhile, if you ring an 0800 'freephone' number from your mobile, it’s not free at all. Now Ofcom wants mobile phone companies to stop charging for these calls. So, when will the changes come in and how can you save money in the meantime?