Your rights when shopping for clothes in the sales; what can you do if there's a problem?
Do you have the same rights if you buy something in the sales? And can you get your money back if you don't like what you've bought?
If you’re shopping for a bargain, in a shopping centre, high street or online, I hope you find what you’re looking for! But what happens if you don’t or if, you think you do, but discover there’s a problem after you’ve paid? You are protected by law if you buy something that's faulty. So make sure you know the rules, because the shop staff may not.
The back billing code: if you don't get an energy bill do you still have to pay?
There’s a 'back billing' code of practice that says you may not have to pay for more than a year’s worth of energy.
npower has announced it will write off some customers’ bills, after a mix up over how much they owed. Some npower customers complained because they didn’t receive a bill for almost a year. Now npower has said it will write off money owed by some customers who’ve switched suppliers. But what are you rights if you don’t get a bill?
If you make a bank payment to the wrong person, how easy is it to get back?
Banks now make most online and phone payments within minutes, so what can you do if there’s a mistake?
From May (2014) if you pay the wrong person by mistake, you should get more help from your bank. That's because a voluntary code is being introduced. However, it still won't guarantee that you'll get your money back. What's the problem and how will the new code help?