Getting a refund or replacement if you buy something and it's faulty - what the law says the retailer must do.
If you buy faulty goods, what is the retailer supposed to do? Here's a guide to your rights.

You'd expect retailers - especially the larger ones - to know the law when it comes to customer rights, but it's not always the case. I often hear shop staff tell customers that they have to complain to the manufacturer - especially if the problem arises after six months. That's wrong.

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09-09-2010
04-08-2014
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Your rights when shopping for clothes in the sales; what can you do if there's a problem?
Do you have the same rights if you buy something in the sales? And can you get your money back if you don't like what you've bought?

If you’re shopping for a bargain, in a shopping centre, high street or online, I hope you find what you’re looking for! But what happens if you don’t or if, you think you do, but discover there’s a problem after you’ve paid? You are protected by law if you buy something that's faulty. So make sure you know the rules, because the shop staff may not.

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27-12-2011
08-07-2014
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The back billing code: if you don't get an energy bill do you still have to pay?
There’s a 'back billing' code of practice that says you may not have to pay for more than a year’s worth of energy.

npower has announced it will write off some customers’ bills, after a mix up over how much they owed. Some npower customers complained because they didn’t receive a bill for almost a year. Now npower has said it will write off money owed by some customers who’ve switched suppliers. But what are you rights if you don’t get a bill?

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06-06-2014
06-06-2014
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The material provided on this website is general information that is intended for general guidance and is not suitable for professional advice.
You should always obtain independent financial advice.