The government plans to give consumers new rights to a refund from rogue traders
New consumer rights laws will give people up to 90 days to cancel a contract if they’ve been misled or bullied into signing.
Have you ever been misled into signing up for something? Or have you found that your elderly parents have been pressurised or bullied and bought something they didn’t need or want? The government is planning to give people who’ve been bullied or misled into buying goods or services the right to cancel within 90 days and get a full refund. You’ll also get longer to cancel if you buy online or by mail order and decide you've changed your mind.
If you make 0800 calls, they're not currently free from your mobile, but should be in the future
Ofcom, the telecoms regulator, also wants phone companies to stop confusing people with different prices for other 08 numbers.
If you find you can't call your bank, energy supplier or local supermarket without having to use an 0845/44 number, you're not alone. It's estimated by Ofcom that there were 22 billion calls to so-called 'non geographic' numbers in 2012. Meanwhile, if you ring an 0800 'freephone' number from your mobile, it’s not free at all. Now Ofcom wants mobile phone companies to stop charging for these calls. So, when will the changes come in and how can you save money in the meantime?
If you’re doing some last minute Christmas shopping, what are your rights if you buy online, buy a gift card or there’s a problem?
Recently I’ve had several emails from SavvyWomen who’ve had questions about their Christmas shopping experience. Such as, if you buy from eBay, are you covered by consumer protection laws? If you order something online and don’t like it, can you send it back? And how can you avoid getting scammed over Christmas? Here's a selection.