If you're a victim of fraud or you've been overcharged, what should your bank do?
If you've been the victim of fraud or been charged too much a hotel or car hire firm, you can get a refund from your bank
If you've had money debited from your account fraudulently or a hotel or car hire company has billed you for something you didn't expect or weren't warned about, you should get a refund from the bank unless, in the case of fraud, it has reason to believe you were negligent. It's part of improvements to consumer protection that were introduced in November 2009 and they give consumers very useful rights.
If you make a bank payment to the wrong person, how easy is it to get back?
Banks now make most online and phone payments within minutes, so what can you do if there’s a mistake?
From May (2014) if you pay the wrong person by mistake, you should get more help from your bank. That's because a voluntary code is being introduced. However, it still won't guarantee that you'll get your money back. What's the problem and how will the new code help?