What can you do if you're being billed by the wrong energy company?
If you get bills from another energy supplier, there are rules about what they should do.

If you start getting bills from an energy company that’s not your supplier, what can you do? And why does it happen in the first place? There are several reasons why you could get billed by the wrong company and sorting it out may not be straightforward. But you do have rights, so don’t give up!

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20-10-2014
20-10-2014
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If you make a bank payment to the wrong account how easy is it to get back?
Banks now make most online and phone payments within minutes, so what can you do if there’s a mistake?

If you make a bank payment to the wrong person, what can you do to get it back? Faster bank payments mean that money can be transferred within minutes. The problem is that if you pay the wrong person, it can be difficult to get it back. What do the banks do?

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13-01-2012
13-10-2014
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If you're a victim of fraud or you've been overcharged, what should your bank do?
If you've been the victim of fraud or been charged too much a hotel or car hire firm, you can get a refund from your bank

If you've had money debited from your account fraudulently or a hotel or car hire company has billed you for something you didn't expect or weren't warned about, you should get a refund from the bank unless, in the case of fraud, it has reason to believe you were negligent. It's part of improvements to consumer protection that were introduced in November 2009 and they give consumers very useful rights.

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31-10-2009
02-09-2014
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The material provided on this website is general information that is intended for general guidance and is not suitable for professional advice.
You should always obtain independent financial advice.