If you’re fed up with junk mail, offers and leaflets, what can you do about it?
If you want to stop getting junk mail, you can register with agencies such as the Mail Preference Service. But that won’t guarantee you won’t get junk mail in the future. The government had planned to launch a new service to stop junk mail (meant to go live in April) but it’s been delayed. So what can you do and how effective are the different services?
Tougher rules on call costs are coming in; if you complain and if you call 08 numbers
The government is clamping down on companies that use expensive numbers if you complain
I don’t know about you but I find it really frustrating when you ring to complain about something and you’re kept holding for ages on an expensive 0844/45 or 0870 number. From next year, companies won’t be able to charge more than the ‘basic rate’ of a call for customer or complaints helplines. But these rules won’t apply to all companies, just to retailers and those in the travel industry. And there are separate moves to ensure 0800 calls are free from mobiles, from 2015.
The government plans to give consumers new rights to a refund from rogue traders
New consumer rights laws will give people up to 90 days to cancel a contract if they’ve been misled or bullied into signing.
Have you ever been misled into signing up for something? Or have you found that your elderly parents have been pressurised or bullied and bought something they didn’t need or want? The government is planning to give people who’ve been bullied or misled into buying goods or services the right to cancel within 90 days and get a full refund. You’ll also get longer to cancel if you buy online or by mail order and decide you've changed your mind.