If you’ve switched from your energy supplier, you may be due a refund.
You could be owed an average of £50 if you switched supplier – how can you claim it?
If you switched supplier you may be owed money. Why? If your account was in credit when you switched, you may not have been given an automatic refund at the time. The energy suppliers had different policies when it came to giving refunds – but now they have to try and refund the cash.
Loan brokers - why you should avoid them and how you're protected
If you want to find a loan online, what does a loan broker do? And why are regulators cracking down on them?
If you’re after a loan, you might think you’d get access to the pick of the lenders if you use an online broker. But you’d probably be wrong. You’d probably be asked to pay an upfront fee (usually £50 - £75), but there would be no guarantee you’d get a loan. In fact, many people have complained that they’ve had money taken from their accounts by loan brokers they’ve not signed up to.
Ordered something online and never received it? What are your rights?
What are your rights if you order something online or over the phone and it doesn't arrive or is late?
If you're shopping online (or by mail order or over the phone), you have rights. These rights mean that it's the retailer's responsibility to make sure that goods turn up. So if you order something, you don't need to battle with the delivery company - contact the retailer instead.